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HELP & FAQS

If talking to a real-life human is more your thing, you can reach out to our Customer Happiness Team via email (below).

FAQs

General Questions

How do I order Oddly Sweet?

You can order it online at https://www.oddlysweet.com.sg/

Why should I buy Oddly Sweet?

I have other questions!
Send in your questions or enquires by using the form on our contact us page. We’d love to hear from you!

Shipping & Delivery

How do you ship Oddly Sweet & what is the shipping costs?

Oddly Sweet ships free for individual orders of $50 or more via our local courier service. Orders below $50 will have a flat delivery fee of $4.

How long will it take to receive my items once i’ve ordered?

Deliveries would typically take up to 3 working days, however, as all our deliveries are through a local courier service, there might be a slight chance of delay, especially during promotion periods and holidays.

Can I self collect my orders?

We do not accept self collection for orders at the moment.

Do you ship internationally?

Unfortunately, Oddly Sweet does not ship internationally at the moment. Keep an eye out as we grow, we hope to be in your country soon!

My order arrived damaged. What should I do?

Ugh, so sorry to hear that! Send our team an email at _ and we’ll make sure you’re all taken care of!

Product

Where do your products originate from?

Oddly Sweet hand picks our products of the highest quality from suppliers all over the world. You can check out the product origin on the product information at the online store.

How can I find the nutrition information and ingredients of the products?

You can find the nutrition labels and ingredients on the individual product page.

What is the shelf life of your products?

Each product will be labelled with a “Best Before” date. Different products have different shelf lives, ranging from 6 months to 1 year or longer!

Is Oddly Sweet Halal Certified?

Oddly Sweet itself is not Halal Certified, however, rest assured all our products do not contain pork, lard or alcohol based ingredients.

When is the best time to consume Oddly Sweet?

Oddly Sweet is perfect any time of the day! After a workout, an after-dinner treat, or even as an afternoon snack. The options are endless!

Payment

What payment methods are available?

We accept credit cards and PayNow when you order online.

Is my payment information safe?

We would never store or sell your payment or personal information - we like to keep things between us.

How can I update the payment information for my subscription?

Easy. Just log into your account and update your payment information anytime!

Can I gift Oddly Sweet?

YES! Send a bundle to a friend directly, or give them options with one of our digital gift cards. Because the only thing better than Oddly Sweet is sharing Oddly Sweet with a friend!

Still looking for answers?

If the answers you're looking for aren't in our FAQ, please send us an email by completing the form below.